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Terms & Conditions of Purchase Effective Date: January 1, 2025 Website & Operator: This website (the “Site”) at https://www.heikesz.com is operated by Heikesz Technology Co., Ltd (“we”, “us”, or “our”). Registered Address: 14/F, Catel Building, 158 Des Voeux Road Central, Central, Hong Kong Island, Hong Kong SAR. Contact Email: Kong@heikesz.com 1. Scope & Acceptance By placing an order, making a payment, or using services on the Site, you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree, please do not proceed with your order. We may update the Terms from time to time; updates take effect upon posting on the Site. 2. Purchase Eligibility & Account You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction. Certain products may be subject to age or regional restrictions. If an account is required, you must provide true, accurate, and up-to-date information and are responsible for all activities under your account. 3. Product Information, Availability & Pricing We use reasonable efforts to display product descriptions, images, specifications, and prices accurately, but we do not guarantee they are error-free. In the event of an obvious error (including but not limited to pricing or stock errors), we may cancel the order and issue a refund. Images are for reference only; color and appearance may vary due to display devices or production batches. 4. Price, Taxes & FX Order totals are based on the price and currency displayed at checkout. You may be responsible for applicable taxes, duties, surcharges, and (if applicable) international transaction fees and exchange rate differences. Final charges are determined by your payment provider, carrier, and/or customs. 5. Ordering, Confirmation & Contract Formation After you submit an order and complete payment, we will send a confirmation email acknowledging receipt. A binding contract is formed when we expressly mark the order as “Shipped/Accepted” via email or order status. If we cannot fulfill the order due to stock, risk control, or other reasons, we may cancel all or part of the order and process a refund promptly. 6. Payment & Risk Controls Available payment methods are shown at checkout. To prevent fraud, we may conduct manual or automated risk reviews and may request additional information or cancel an order where necessary. In the event of a chargeback, we reserve the right to pursue recovery and restrict services. 7. Fulfilment, Shipping & Transfer of Risk We process orders within 3 days. Shipping Methods: Air or sea shipping may be available, depending on your delivery address and order items. Available options are shown at checkout. Shipping Fees: Shipping fees are shown at checkout. Title and risk pass to you upon the carrier’s record of “Delivered/Signed”. If a parcel is lost or damaged, contact the carrier and us within 14 days for assistance. 8. Cross-Border Clearance & Duties (if applicable) Cross-border orders may require customs clearance and incur duties, import taxes, and handling fees. The recipient is responsible for these charges and for providing necessary documentation to customs. Delays caused by customs do not constitute our breach. 9. Cancellation, Returns & Refunds Cancellation. Orders may be cancelled while [pre-shipment / “Awaiting Shipment” status]; shipped orders cannot be cancelled. Returns/Exchanges. Unless mandatory law provides otherwise, the standard return window is 30 days after receiving your item. Items must be unused, in new condition, and returned with original packaging and accessories. Please refer to our Refund Policy for items that cannot be returned. Return Procedure. Email Kong@heikesz.com first to obtain Return Merchandise Authorization (RMA) and the return address; unauthorized returns may be refused. Costs. For non-defective returns, round-trip shipping and related taxes/fees are borne by you; for defective/quality issues, costs are borne by us [or: as required by applicable law]. Refund Timeline. After we receive and inspect the returned item(s), refunds will be issued to the original payment method within 5 business days. Quality Warranty. If a manufacturing defect is found, contact us within 14 days. The statutory or agreed warranty period is [Warranty Period]. EU/UK Right of Withdrawal (Optional). If you are an EU/UK consumer purchasing eligible distance-sale goods, you have a 14-day right of withdrawal starting the day after delivery. Submit a clear withdrawal notice within that period and return the goods within the following 14 days. Details are governed by our Return & Refund Policy and applicable law. Mainland China “7-Day No-Fault Return” (Optional). Where applicable and conditions are met, you may request a no-fault return within 7 days from the day after delivery, with goods kept intact. See national regulations and our Return & Refund Policy for details. 10. Promotions, Coupons & Gift Cards Offers may not be combined and have no cash value. If an order using a promotion is returned, the refund will be net of promotional value. Gift cards are governed by separate terms; lost or stolen cards will not be reissued or redeemed for cash. 11. Limitation of Liability & Disclaimers To the maximum extent permitted by law, we are not liable for indirect, incidental, punitive, or consequential damages, or loss of profit, goodwill, or data. The Site and products are provided “as is” and “as available”, without warranty of uninterrupted or error-free operation or fitness for a particular purpose. You may have non-excludable statutory rights; nothing in these Terms excludes or limits consumer rights that cannot be excluded by law. 12. Intellectual Property Texts, visuals, trademarks, and other content on the Site are protected by intellectual property laws. You may not copy, distribute, modify, or use them for commercial purposes without authorization. 13. Compliance, Restricted Sales & Prohibited Conduct You agree to comply with applicable export controls, sanctions, and e-commerce laws, and not to use the Site for illegal, fraudulent, or infringing purposes. We may refuse service, cancel orders, and close accounts in cases of suspected abuse of offers, reselling at scale, or abnormal returns/chargebacks. 14. Force Majeure We are not responsible for delays or failures caused by events beyond our reasonable control (including natural disasters, strikes, war, government actions, supply chain disruptions, or network failures). We will use reasonable efforts to mitigate impacts and resume performance. 15. Privacy & Data Protection How we collect, use, and share your personal data is described in our Privacy Policy: https://www.heikesz.com/policies/privacy-policy. Placing an order constitutes your consent for us to process necessary data for fulfilment, risk control, and customer service. 16. Governing Law & Dispute Resolution These Terms are governed by the laws of [Governing Law/Jurisdiction], excluding its conflict-of-laws rules. Disputes will first be resolved amicably; failing that, they shall be submitted to [competent court/arbitration body & rules, seat, and language]. Mandatory consumer protection provisions prevail where applicable. 17. Changes to the Terms We may update these Terms at any time by posting on the Site; changes apply to new orders from the posting date. For existing contracts, changes do not apply retroactively unless permitted by law or agreed by both parties. 18. Assignment We may assign our rights and obligations under these Terms in whole or in part to an affiliate or assignee without reducing your rights. You may not assign your rights or obligations without our prior written consent. 19. Severability & Entire Agreement If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. These Terms together with the order confirmation/shipment notice constitute the entire agreement regarding your purchase. 20. Contact Us Customer Service Email: Kong@heikesz.com Return Address: Contact customer service at Kong@heikesz.com to obtain the correct return address before sending any item back. Service Hours: 09:00–18:00

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